Support - Thames & Kosmos Sun, 19 Jan 2020 22:27:34 +0000 en-gb Robotics Smart Machines APP
In addition, the animations of the BT button on the new app has changed:
- Initial State: A grey BT symbol with boarding flashing in yellow. It means "Not connected to RSM kit yet". You can press the BT button to pair.
- Scanning & Connecting State: A flashing botton of yellow BT symbol and grey BT symbol. Please wait until the button turns yellow or back to flashing.
- Connected State: A yellow BT symbol on the button without any animation effect, the motors will calibrate briefly. Press this button to disconnect from the RSM kit.

If you have additional questions, please email]]>
FAQ Wed, 16 Jan 2019 15:13:01 +0000
How to remove the safety screws found in T&K kits
Thames & Kosmos Safety Screw Removal

If you should have any further questions, please contact]]>
FAQ Tue, 19 Dec 2017 18:17:18 +0000
Forensics fingerprint lab (Talia) FAQ Wed, 15 Feb 2017 05:46:29 +0000 Thames & Kosmos Limited Warranty and Return Policy]]> FAQ Wed, 08 Jun 2016 14:11:07 +0000 Where can I buy replacement solutions for the chemistry C500 kit? (Thomas) FAQ Thu, 21 Apr 2016 00:27:04 +0000 Tracking labels on T&K products (as required by CPSIA Sec. 103)
The Production Number (batch code);
Location of Manufacture;
Date of Manufacture.

As an example, let's look at tracking code P637 L42 D3215:

Production Number:
The number which follows the letter P corresponds with the specific Production or batch. In this case, Production #637.

Location Code:
The two-digit code following the letter “L” identifies the factory where the product was produced. In this case, #42 correlates with one specific factory location in Taiwan.

Date Code:
The numbers which follow the letter “D” indicate the two-digit ISO week number and the two-digit year in which the product was manufactured. In this case: 3215 indicates that production was completed on the 32nd week of 2015; or the week of August 3rd to August 8th.

A complete list of Factory Locations and their corresponding key code number can be seen here:

L04 Rottendorf Germany
L05 Tsimshtsui East Kowloon Hongkong
L08 Kwai Chung N.T. Hongkong
L10 Tsing Yi, N.T. Hongkong
L14 Reutlingen Germany
L29 Ulm Germany
L31 Bodnegg Germany
L38 Hamburg Germany
L39 Kowloon Bay Hongkong
L40 Guangdong China
L42 Taichung, Taiwan
L46 Balzhausen Germany
L47 Bangkok Thailand
L48 Shanghai China
L50 Tapei, Taiwan
L58 New Taipei City Taiwan
L59 Yuyao, Zheijiang China
LCA Shanghai China]]> (Benjamin Britton) FAQ Tue, 11 Aug 2015 17:28:38 +0000
Does my kit need batteries?
General Notes on Batteries
? Regular batteries must never be recharged.
? Only an R6-size (AA) rechargeable battery and NiMH type can be charged under the supervision of an adult.
? Pay attention to the safety warnings and recycling instructions on the rechargeable batteries.
? Do not force open the battery.
? Do not throw the battery into the fire.
? Pay attention to the correct polarity.
? Pay attention to the charging time.
? Do not short-circuit rechargeable batteries. They could explode!
? Do not mix rechargeable and non-rechargeable batteries.
? The exhausted batteries must be disposed of as hazardous waste.]]>
FAQ Thu, 09 Jul 2015 21:25:11 +0000
Thermometers included in kits FAQ Thu, 09 Jul 2015 18:12:28 +0000 Small Dye Tablets FAQ Thu, 09 Jul 2015 18:10:01 +0000 Is the Gypsum (plaster powder) mixture safe? FAQ Thu, 09 Jul 2015 18:07:35 +0000 Remote-Control Machines: Remote is not working
Please confirm if the remote control is making noise or emitting light each and every time one of the buttons is being pressed?

If the remote is consistently making a “chirping/zapping” sound and emitting light for each button, then the remote should be fine. If no sound is produced, then the remote control may be defective.

If the remote is functioning properly and will control at least one of the battery ports, please try switching the motors around to verify if each of the motors work properly: Separately plug each one of the confirmed working motors into each of the sockets on the battery holder and then test the buttons individually in succession.

Can you confirm that all of the buttons/channels will function when a properly functioning motor is plugged into each particular socket?

Please email to provide anything you discover.]]>
FAQ Fri, 12 Jun 2015 21:33:22 +0000
Smart Car Robotics Troubleshooting Bluetooth Connectivity
1.) Verify that you are using a compatible controller device.

Tablet or smartphone hardware requirements include:
? iPad 3, 4, or newer (iPad with retina display)
? iPad mini and iPad Air (all versions)
? iPhone 4s, 5s, 5c, or newer
? iPod touch 5th generation or newer
? Requires iOS 5.0 or newer
(In other words, requires an iPad, iPhone, or iPod touch with Bluetooth 4.0 technology, or Bluetooth Low Energy support.)

2.) Verify that the blue light on your battery box is blinking:
? If yes, move to step 3
? If no, ensure that all batteries are new/fully charged and positioned correctly in the battery box
? If the blue light does not turn on after double-checking everything above, please contact

3.) Verify/Locate your Bluetooth Battery Box’s unique ID#
? Click on the Bluetooth icon in the top Left of your Device’s screen
? Tap on the model ID # to select it
? A check-mark should appear beside your Bluetooth battery box model ID as seen below

4.) Once a solid connection has been established between your device and the Bluetooth Battery Box, you should verify that each motor functions properly: (If you have already built your first model, please turn the model upside-down and rest it on a flat surface. This will ensure that the wheels can spin freely as you test each motor.)
? Enter the programming mode described on page 44 of the manual: Tap on the programming button at the top right of the screen (shown below) and use the arrow buttons to control each motor separately.

? Test every button individually to ensure that the motors rotate accordingly

If the above steps do not help resolve the issue, please contact]]>
FAQ Thu, 04 Jun 2015 19:50:19 +0000
Where do I obtain the additional chemicals needed for CHEM C3000 v2.0 kit ? Approximately 10 ml of silver nitrate solution, (1% Solution)
? Approximately 100 ml of sodium hydroxide, 1mol/L (4% Solution)
? Approximately 100 ml of hydrochloric acid, 2mol/L (7% Solution)
? Approximately 50 ml of ammonia solution 2mol/L (3.4% Solution)

Silver Nitrate Solution, Hydrochloric Acid and Sodium Hydroxide can all be obtained through POW! Science!. The first item listed on the page linked above should be the CHEM C3000 Supplemental set which includes three additional chemicals in a reasonable volume and at the proper dilution.

70% Ethyl Alcohol ( A form of Denatured Alcohol), and Hydrogen Peroxide are also required for certain experiments but cannot be included in the kit due to certain restrictions. You should be able to find these two items in the first aid aisle of most pharmacies.

Ammonia should be obtainable from most supermarkets in the cleaning aisle. Generally speaking, household cleaning ammonia will typically range in concentration from 5% to 10%. The product labeling should indicate the concentration.

The proper dilution of ammonia solution is approximately 3.4%, and this can be attained by adding common household ammonia to the appropriate amount of water (**see below). The amount of water which you will need depends of the volume required for a given experiment and the percentage of the solution you are starting with.

**Important! When diluting chemicals, always add the chemical to the water, not the other way around. In general, if you pour water on top of certain chemicals, a reaction can occur quickly causing the solution to splash back up at you. However, if you carefully add the chemical to the water, you can avoid this.

You may find it easier to create a larger volume of properly diluted solution and store it for use as needed.

As an example, let’s assume that you are starting with a household ammonia which is at an 8% solution. If you wanted to make a 4% solution from that, you would combine equal parts water and ammonia. By adding 25ml of ammonia (@ 8% by volume) to 25ml of water you would thus create a 4% solution.

Therefore, to reach a 3.4% solution, you would need to dilute the ammonia by a little more than half.

Once again, let’s assume that you are starting with an 8% ammonia solution. If 50 ml of ammonia solution is required, you would need to add 21ml of ammonia to 28ml of water. (3.4%/8% = .425 -> .425 x 50ml = 21.25ml, or approx. 21ml)]]>
FAQ Thu, 04 Jun 2015 19:39:07 +0000
How to purchase replacement parts
1) Your shipping address
2) The six-digit number located near the barcode of the box of your kit(s)
3) The item number, description, and quantity of each part you are interested in ordering, as listed in the manual

Once we have received the requested information, an invoice will be emailed to you from the Thames & Kosmos PayPal account. Payment for this invoice can be submitted securely online even if you do not have a PayPal account.

The requested component(s) will ship out via USPS 1st class within one to two business days from the time receipt of payment has been confirmed. Standard transit time to most addresses within the US should then be approximately 3-5 business days.]]>
FAQ Thu, 04 Jun 2015 19:09:30 +0000